What to expect at your first Tesla or Rivian shop visit

Appointments at The Electrified Garage begin with a work request for the location you plan to visit.

Before you arrive

Choose Orlando or Amesbury and complete that shop's service request. Share the model, symptoms, dash messages, and recent events that may help the technician understand the concern.

What to bring

• Phone key or key fob
• Photos of warnings or fault messages
• Prior service records when available
• Relevant insurance information for post-collision concerns

Diagnostics and approval

Diagnostic time is billed. We test first, explain the findings in plain English, and obtain approval before major repair work begins.

Choose the location that will do the work

Electrified Garage operates in Orlando, Florida and Amesbury, Massachusetts. Each shop has its own phone number and service request. Selecting the correct location matters because it sends your information to the team that will schedule and inspect the vehicle.

Orlando serves Central Florida and accepts customers from across the Southeastern United States. Amesbury serves New England and customers traveling from beyond the region. These are service-area descriptions, not promises of a storefront in every state.

Describe the symptom, not the diagnosis

It is useful to say when the concern began, how often it occurs, what the vehicle was doing, and what warnings appeared. It is less useful to choose a replacement part before the vehicle has been tested. A message such as “unable to charge,” for example, can involve the charging source, port, onboard hardware, controls, high-voltage system, temperature, or another condition.

Photographs, short videos, timestamps, and the exact wording of warnings can help. Prior invoices are also valuable when the concern followed recent work or has already been diagnosed elsewhere.

At the appointment

The service advisor confirms the concern and the approved diagnostic scope. The technician then follows the applicable inspection or testing process. Some concerns can be understood quickly; others require additional time, access, or parts before a final repair recommendation is possible.

You should receive a clear explanation of what was found and what the available options mean. Electrified Garage obtains approval before major repair work. Financing may be available through Sunbit or Affirm for eligible purchases, but provider terms and approval rules apply.

Used, salvage, and rebuilt vehicles

A pre-purchase inspection can identify visible mechanical, electrical, high-voltage, charging, or service-history concerns within the inspection scope. It cannot guarantee that no future issue exists.

For salvage or rebuilt vehicles, all structural and body repairs must be complete before Electrified Garage performs an applicable high-voltage inspection or supported systems work. Bring documentation of prior repairs when available. The shop does not replace the structural body-repair process.

After the visit

Keep the invoice and findings with the vehicle's records. Follow any verification, break-in, alignment, charging, or return-visit instructions associated with the approved work. If a warning returns, note when it happened and contact the shop with the updated context.

Choose Orlando or Amesbury when you are ready to submit a work request.