Fleet & commercial
EV service

What an independent specialist adds

Commercial vehicles only earn their keep when they are moving. Our fleet process gives operators direct shop communication, realistic scheduling, and technicians familiar with Rivian EDVs without making unsupported turnaround or exclusivity promises.

Rivian-built Amazon EDVs run demanding stop-and-go routes that accelerate tire, brake, and suspension wear while exposing charging and high-voltage systems to daily operational pressure.

We support scheduled maintenance, priority intake, and plain reporting so fleet managers can understand cost, repeat issues, and vehicle status.

High-voltage work follows documented safety procedures and the supported scope of our Rivian-trained technicians.

Orlando supports Central Florida and operators traveling from across the Southeast. Amesbury supports New England and customers traveling from beyond the region.

What to send before the appointment

Use the service request for the location that will perform the work. Include the exact model and configuration, warning text, when the concern occurs, recent repair or collision history, charging context when relevant, and photographs or short videos that show the symptom.

A submitted work request is not a free quote or a confirmed appointment. The selected shop reviews the information, confirms the available next step, and explains the approved diagnostic scope. Diagnostic time is billed before a major repair estimate is presented.

Repair, replacement, or manufacturer service

The correct outcome is not always an independent repair. Warranty and recall concerns may belong with Tesla or Rivian. Some assemblies should be replaced when repair is not safe, sensible, supported, or insurable. The shop's role is to show how the evidence supports the recommendation and give the owner a clear decision.

Verification and handoff

Approved work is followed by the checks appropriate to the repair: inspection, measurement, charging observation, calibration context, road testing, fault review, or another documented verification step. The service record should identify what was addressed, any remaining condition, and the follow-up the owner needs to understand.

Commercial intake should identify the operating region, vehicle types, approximate affected count, recurring symptoms, charging context, recent work, and scheduling constraints. The shop can then discuss a workable evaluation path without promising parts availability, universal priority, or a turnaround before diagnosis.