Choose the shop.
Send the right context.

There is no general message form

Customer service requests go directly to the location that will perform the work. Select Orlando or Amesbury below, then complete that shop's service request. This avoids presenting Orlando's phone or queue as if it serves both shops.

What makes a useful request

Include the Tesla or Rivian model, configuration when relevant, current mileage, exact warning text, when the concern occurs, recent service or collision history, and photographs or short videos. For a charging concern, include where and how the vehicle was charging. For a fleet request, include vehicle type, region, and approximate number of affected units.

A submitted request is not a free quote or confirmed appointment. The location reviews the information and confirms the available next step.

Before transporting a disabled vehicle

Call the selected shop to discuss the concern and available intake. The website does not promise emergency service, towing, a same-day appointment, or a turnaround time before the vehicle and schedule are reviewed.

Warranty, recalls, and structural work

Manufacturer warranty and recall concerns may belong with Tesla or Rivian. For salvage or rebuilt vehicles, structural and body repairs must be complete before Electrified Garage performs an applicable systems inspection or supported high-voltage work.

What happens after diagnosis

The service team explains what was tested, what was found, and the available options. Honest guidance can include repair, replacement, monitoring, additional structural work, or manufacturer service. Major work begins only after authorization.