SYSTEM / S–01 TESLA + RIVIAN / SERVICE DOSSIER

S–01Maintenance & repair

Tesla & Rivian maintenance
and repair

Electric vehicles need less maintenance than gas cars, but less is not none. Our team includes ex-Tesla technicians and Rivian factory-trained technicians, so the everyday work and the complicated faults are both familiar.

Electrified Garage technician working beneath a vehicle on a lift.SHOP RECORD / 01

A Supported work

  • 01Tires, rotations, alignments, and suspension
  • 02Brake service and upgrades
  • 0312V and high-voltage electrical diagnostics
  • 04Coolant, fluids, and scheduled maintenance
  • 05Out-of-warranty repairs most shops will not attempt
  • 06Genuine Tesla parts or quality aftermarket options

B What brings vehicles in

  • Uneven tire wear, pulling, or vibration at speed
  • Brake squeal, soft pedal, or regenerative braking feels different
  • 12V warnings, door-handle failures, or phantom drain
  • Coolant leaks, AC problems, or overheating alerts
  • Suspension clunks, rattles, or a harsh ride
  • Any warning light that returns after a reboot

C Shop process

  1. Request an appointment online for your nearest location
  2. We bill diagnostic time and inspect the affected systems
  3. You receive a plain-English report with parts and labor options
  4. We complete the approved work and verify the repair before handoff

What an independent specialist adds

Manufacturer service centers are the right place for warranty and recall work. We are built for owners who need an independent diagnosis, out-of-warranty repair, aftermarket options, or a second opinion before approving a major replacement.

Routine Tesla and Rivian maintenance does not require guesswork. We follow applicable service procedures, document the work, and explain what needs attention now and what can wait.

When a more serious issue appears, most general repair shops will not touch the vehicle. Our technicians understand high-voltage safety, connected vehicle systems, drive units, charging hardware, suspension, and the failure patterns common to these platforms.

We service Tesla Model 3, Model Y, Model S, Model X, Cybertruck, original Roadster and applicable legacy models, plus Rivian R1T, R1S, R2, and EDVs. Both locations use a diagnose-first process with billed diagnostic time and clear approval before major work.

Financing may be available through Sunbit and Affirm for qualified repairs. Available plans depend on eligibility, purchase amount, and provider terms.

What to send before the appointment

Use the service request for the location that will perform the work. Include the exact model and configuration, warning text, when the concern occurs, recent repair or collision history, charging context when relevant, and photographs or short videos that show the symptom.

A submitted work request is not a free quote or a confirmed appointment. The selected shop reviews the information, confirms the available next step, and explains the approved diagnostic scope. Diagnostic time is billed before a major repair estimate is presented.

Repair, replacement, or manufacturer service

The correct outcome is not always an independent repair. Warranty and recall concerns may belong with Tesla or Rivian. Some assemblies should be replaced when repair is not safe, sensible, supported, or insurable. The shop's role is to show how the evidence supports the recommendation and give the owner a clear decision.

Verification and handoff

Approved work is followed by the checks appropriate to the repair: inspection, measurement, charging observation, calibration context, road testing, fault review, or another documented verification step. The service record should identify what was addressed, any remaining condition, and the follow-up the owner needs to understand.

M Supported vehicle scope

Tesla and Rivian,
model by model.

Tesla

Model 3, Model Y, Model S, Model X, Cybertruck, original Roadster, and applicable legacy models.

Rivian

R1T, R1S, R2, and commercial EDVs within the shop's supported service scope.

Q Questions before booking

01DIRECT ANSWER

Do Teslas and Rivians still need maintenance?

Yes. Tires, alignment, suspension, brakes, coolant, air conditioning, low-voltage systems, and other wear or service items still need attention even though electric vehicles do not use engine oil.

02DIRECT ANSWER

Can you handle warranty or recall work?

Manufacturer warranty and recall work is generally best handled by Tesla or Rivian. We focus on independent diagnosis, maintenance, out-of-warranty repair, second opinions, and supported aftermarket work.

03DIRECT ANSWER

Do I need an appointment?

Yes. Appointments are required and diagnostic time is billed so the shop can assign the right technician, lift time, and testing process.

GO Service intake

Start with the vehicle.
Then follow the evidence.

Choose the shop nearest you and send the service team the model, symptoms, warning details, and relevant repair history.

Choose your shop