Repair, engineered
for the real world.

Independent service has a specific role

Tesla and Rivian manufacturer service remains the right path for eligible warranty work and recalls. The Electrified Garage is built for owners who need out-of-warranty maintenance or repair, a second opinion, an inspection, supported customization, or a technical explanation before approving a major replacement.

A warning message is the beginning of the investigation. Charging faults, high-voltage isolation, battery assemblies, contactors, onboard charging, DC-DC systems, thermal management, drive units, low-voltage controls, and mechanical systems can produce overlapping symptoms. Diagnostic time is billed because the technician has to test the vehicle before a responsible estimate can exist.

What the five service categories cover

Maintenance and repair covers tires, alignment, suspension, brakes, fluids, low-voltage concerns, and supported out-of-warranty work. High-voltage and drive-unit service includes battery diagnostics and replacement, charging systems, contactors, DC-DC systems, thermal management, and drive-unit diagnosis and repair.

Performance and customization addresses suspension, brakes, wheels, tires, hitches, accessories, and supported one-off work. Diagnostics and inspections help current owners and used-vehicle buyers understand the evidence. Fleet and commercial service includes client-approved Rivian and Amazon EDV repair without unsupported contract or turnaround claims.

Two shops, not one regional phone queue

Orlando is at 6605 East Colonial Drive and serves Central Florida while accepting customers traveling from across the Southeast. Amesbury is at 72 Elm Street and serves New England plus customers traveling from beyond the region. Those descriptions reflect customer reach; all work is performed at one of the two operating shops.

Each shop has its own phone number and service request. Choose the location that will perform the work, include the model, symptoms, warnings, and prior history, and wait for the team to confirm the appointment. A submitted request is not a free quote or a confirmed service date.

Clear options after testing

The outcome may be repair, replacement, monitoring, additional structural work, or manufacturer service. For salvage or rebuilt vehicles, structural and body repairs must be complete before the shop performs applicable systems inspection or supported high-voltage work.